Write down the product key exactly as it is read to you by the agent.Provide the representative with any requested information, which may include your computer's serial number (if Windows 8 came with your PC), information from Windows 8 DVD (if you have the media), and your credit card details once your request is processed. Tell the representative that you can't access your Windows 8 product key.Follow the phone prompts to reach an agent who handles product key issues.This is a paid Microsoft support line ($40-60 per issue), but you will not be charged for support if you are just calling to purchase a replacement product key. If you are still having trouble finding your product key, you can purchase a replacement key for $10 from a Microsoft support agent. Contact Microsoft to request a new product key.
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